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Moved renewal rate with CES tracking — here's our setup

sofia_vance_669fa

We're working through CSAT surveys and we added a second product line. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

dana_nair_01e35

+1. The HubSpot step is where ours kept breaking.

bea_rourke_5efa1

We measure CES weekly now and it's made NPS surveys decisions much easier.

esme_vance_d7e75

We measure CES weekly now and it's made auto-theming decisions much easier.

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