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What worked for us setting up segments

carl_pratt_14c46

Trying to get response routing right for trial users. The defaults don't quite fit. What did you change?

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maya_reyes_bfdd0

We measure churn weekly now and it's made NPS surveys decisions much easier.

marcus_ng_4e5f5

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_ng_63f0e

Honestly CSAT surveys didn't move the health score for us. Zendesk did more.

bea_nair_1ca01

Worth checking your CES window. Ours was skewed until we narrowed it.

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