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Intercom integration setup tips for renewals at risk?

ned_voss_2877a

Trying to get CES tracking right for trial users. The defaults don't quite fit. What did you change?

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ravi_voss_89105

We measure renewal rate weekly now and it's made journey mapping decisions much easier.

mira_boyd_32ab4

We measure renewal rate weekly now and it's made CES tracking decisions much easier.

theo_quinn_97f14

Honestly the in-app survey didn't move response rate for us. Jira did more.

maya_webb_2c23e

We hit this too. Scoping segments to renewals at risk first made it manageable.

wade_reyes_b7ba2

Worth checking your response rate window. Ours was skewed until we narrowed it.

owen_rourke_53913

We measure CSAT weekly now and it's made CSAT surveys decisions much easier.

bea_nair_ddbe7

+1. The Zapier step is where ours kept breaking.

maya_carr_a55e1

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.