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How do you handle CES tracking when volume tripled after launch?

nina_mehta_89998

Posting this for self-serve users. We care most about response rate and I'm not sure journey alerts is the lever. Talk me out of it?

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hana_voss_37240

Spent a week on this. The fix was tying session replay to the account owner field.

maya_frei_a3f8e

Honestly dashboards didn't move time-to-resolution for us. Intercom did more.

marcus_calvi_b5a09

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

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