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Salesforce vs Snowflake for pushing response routing data?

paul_mehta_66fb0

Quick one. Since we switched CRMs last month, our churn has been all over the place. Is that a segments config issue or are we reading it wrong?

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liam_pratt_802e2

+1. The HubSpot step is where ours kept breaking.

ivy_dunn_8b571

Following. We're about to do the same thing for our SMB tier.

yuki_okafor_4254e

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

cole_calvi_c7b8b

We measure CSAT weekly now and it's made segments decisions much easier.

tara_hale_2a5a7

We measure CSAT weekly now and it's made journey mapping decisions much easier.

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