nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reusable CSAT surveys setup we share with new CSMs

hana_marsh_e59ee

Posting this for enterprise accounts. We care most about the health score and I'm not sure CES tracking is the lever. Talk me out of it?

Find more posts tagged with

Comments

ruth_soto_a3669

Have you tried routing it through Snowflake? Fixed the response rate gap for us.

wade_reyes_b9ae4

+1. The Microsoft Teams step is where ours kept breaking.

esme_boyd_3c8ce

Following. We're about to do the same thing for enterprise accounts.

diego_reyes_d9ec5

Following. We're about to do the same thing for our SMB tier.

ivy_holt_25085

Following. We're about to do the same thing for new onboarding cohorts.

ravi_holt_f1368

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

nina_mehta_e06dd

We hit this too. Scoping session replay to enterprise accounts first made it manageable.

dana_frei_692a1

Curious what cadence you landed on. We over-asked and CES tanked.

hana_okafor_ba374

Following. We're about to do the same thing for self-serve users.