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Best way to set up dashboards for renewals at risk?

priya_marsh_868fd

Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

mira_frei_1b780

Worth checking your CSAT window. Ours was skewed until we narrowed it.

lena_reyes_35fe5

Curious what cadence you landed on. We over-asked and CES tanked.

nadia_reyes_9ac3e

+1. The HubSpot step is where ours kept breaking.

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