Quick one. Since we scaled past 5,000 accounts, our the health score has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
Worth checking your churn window. Ours was skewed until we narrowed it.
We measure renewal rate weekly now and it's made journey mapping decisions much easier.
We hit this too. Scoping CSAT surveys to trial users first made it manageable.
