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How we cut churn reporting from days to minutes

maya_nair_9baea

We measured renewal rate before and after turning on response routing. The result surprised us. Anyone seen the same?

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paul_sato_bb2e2

We measure the health score weekly now and it's made segments decisions much easier.

hana_soto_f83a6

Curious what cadence you landed on. We over-asked and response rate tanked.

carl_mehta_d0c1f

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

sam_dunn_8869a

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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