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Best way to set up CES tracking for renewals at risk?

theo_nair_467be

Posting this for new onboarding cohorts. We care most about churn and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

jack_mehta_a956c

We measure NPS weekly now and it's made dashboards decisions much easier.

diego_okafor_8304e

Honestly auto-theming didn't move CES for us. Zendesk did more.

theo_pace_d68b9

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

wade_nair_996bd

Following. We're about to do the same thing for enterprise accounts.

tara_rourke_eb4f0

We hit this too. Scoping journey alerts to new onboarding cohorts first made it manageable.

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