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Is there a way to break out time-to-resolution by our SMB tier?

tom_akoto_67bba

Trying to get auto-theming right for enterprise accounts. The defaults don't quite fit. What did you change?

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Time to Resolution

Comments

carl_webb_153d5

Have you tried routing it through Marketo? Fixed the CSAT gap for us.

kiran_dunn_6f69d

We measure the health score weekly now and it's made session replay decisions much easier.

paul_soto_dbbc7

Curious what cadence you landed on. We over-asked and the health score tanked.

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