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Salesforce sync dropping CSAT — anyone seen this?

paul_webb_99fe8

Posting this for enterprise accounts. We care most about NPS and I'm not sure response routing is the lever. Talk me out of it?

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sam_rourke_131a5

Honestly journey alerts didn't move time-to-resolution for us. Segment did more.

jack_okafor_4efa0

Curious what cadence you landed on. We over-asked and churn tanked.

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