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What we shipped with segments this quarter

cole_calvi_f5914

Posting this for our SMB tier. We care most about NPS and I'm not sure CES tracking is the lever. Talk me out of it?

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dana_trin_6923a

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

hana_holt_61a73

Same setup here. In our case it came down to response routing being too broad.

owen_pace_4a4b6

+1. The Intercom step is where ours kept breaking.

jack_holt_89a1d

We hit this too. Scoping the in-app survey to our SMB tier first made it manageable.

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