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Is there a way to break out response rate by enterprise accounts?

wade_nair_a2dd2

We measured NPS before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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Response Rate

Enterprise

Comments

ivy_rourke_a8344

Same setup here. In our case it came down to response routing being too broad.

maya_mehta_43646

We hit this too. Scoping journey alerts to renewals at risk first made it manageable.

liam_rourke_0be3a

+1. The Snowflake step is where ours kept breaking.

maya_webb_04919

We measure NPS weekly now and it's made auto-theming decisions much easier.

cole_boyd_f5079

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

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