Trying to get journey alerts right for new onboarding cohorts. The defaults don't quite fit. What did you change?
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
+1. The Zapier step is where ours kept breaking.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
We measure churn weekly now and it's made segments decisions much easier.
Curious what cadence you landed on. We over-asked and churn tanked.
We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.