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How we cut renewal rate reporting from days to minutes

lena_quinn_20b00

We measured renewal rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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ravi_lund_500c7

Following. We're about to do the same thing for new onboarding cohorts.

sam_soto_dc2b2

Same setup here. In our case it came down to the feedback widget being too broad.

cole_quinn_8980a

We measure response rate weekly now and it's made dashboards decisions much easier.

esme_rourke_780c9

Worth checking your the health score window. Ours was skewed until we narrowed it.

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