We're working through CES tracking and we rolled it out to the support team. Curious how others have handled it, especially around CES. Any rules of thumb?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Honestly CSAT surveys didn't move NPS for us. Jira did more.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
We measure NPS weekly now and it's made the in-app survey decisions much easier.
Have you tried routing it through Segment? Fixed the renewal rate gap for us.
Following. We're about to do the same thing for new onboarding cohorts.
