Trying to get auto-theming right for enterprise accounts. The defaults don't quite fit. What did you change?
Spent a week on this. The fix was tying NPS surveys to the account owner field.
+1. The Zapier step is where ours kept breaking.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Honestly NPS surveys didn't move time-to-resolution for us. Zapier did more.