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Stopping the health score from sliding after we added a second product line?

sam_nair_d1eda

We're working through CES tracking and we moved to a quarterly cadence. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Health Score

Comments

gus_frei_d9703

Worth checking your churn window. Ours was skewed until we narrowed it.

omar_quinn_2be96

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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