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Small win: NPS surveys caught a churn risk early

dana_mehta_526f0

Quick one. Since we moved to a quarterly cadence, our response rate has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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dana_marsh_62d41

Curious what cadence you landed on. We over-asked and renewal rate tanked.

jack_sato_b9b73

Have you tried routing it through Segment? Fixed the the health score gap for us.

nadia_mehta_b8ff5

Have you tried routing it through Snowflake? Fixed the CES gap for us.

ruth_pratt_6209d

Spent a week on this. The fix was tying dashboards to the account owner field.

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