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Jira vs Intercom for pushing CES tracking data?

dana_holt_b60c7

Posting this for our SMB tier. We care most about response rate and I'm not sure journey alerts is the lever. Talk me out of it?

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Comments

marcus_frei_30a5b

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

paul_trin_083cd

+1. The Segment step is where ours kept breaking.

sam_reyes_929cd

We measure time-to-resolution weekly now and it's made dashboards decisions much easier.

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