nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

response routing behaving oddly since we scaled past 5,000 accounts — ideas?

bea_hale_7e6be

We measured NPS before and after turning on dashboards. The result surprised us. Anyone seen the same?

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Response Routing

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Comments

ravi_quinn_c20aa

+1. The Marketo step is where ours kept breaking.

kiran_reyes_e341f

+1. The Segment step is where ours kept breaking.

mira_voss_f1061

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

bea_calvi_bc891

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

dana_nair_d42d7

Spent a week on this. The fix was tying dashboards to the account owner field.

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