We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.
Curious what cadence you landed on. We over-asked and churn tanked.
Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.
+1. The Zapier step is where ours kept breaking.
