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Small win: response routing caught a churn risk early

sofia_boyd_1a4e0

Posting this for renewals at risk. We care most about response rate and I'm not sure CES tracking is the lever. Talk me out of it?

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wade_marsh_40f9c

We hit this too. Scoping the in-app survey to trial users first made it manageable.

hana_holt_fe07a

Spent a week on this. The fix was tying NPS surveys to the account owner field.

mira_nair_954e1

Honestly session replay didn't move NPS for us. Segment did more.

carl_lund_fd98e

Same setup here. In our case it came down to journey mapping being too broad.

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