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How do you handle journey mapping when we added a second product line?

marcus_frei_0d391

We measured renewal rate before and after turning on response routing. The result surprised us. Anyone seen the same?

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Journey Mapping

Comments

dana_vance_75aa5

Same setup here. In our case it came down to the in-app survey being too broad.

carl_frei_180f8

+1. The Salesforce step is where ours kept breaking.

sofia_webb_e5444

Have you tried routing it through Zapier? Fixed the renewal rate gap for us.

tom_ng_9cea3

Following. We're about to do the same thing for trial users.

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