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How do you handle CSAT surveys when we moved to a quarterly cadence?

sofia_nair_ce365

Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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Comments

omar_reyes_e5741

We measure NPS weekly now and it's made auto-theming decisions much easier.

nadia_ng_8880d

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

gus_quinn_64747

We hit this too. Scoping journey alerts to enterprise accounts first made it manageable.

nadia_lund_67b0c

Curious what cadence you landed on. We over-asked and NPS tanked.

sam_ng_0ad87

Have you tried routing it through Slack? Fixed the CSAT gap for us.

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