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Best way to set up NPS surveys for our SMB tier?

paul_sato_bb2e2

We measured NPS before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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Comments

omar_frei_090f3

Have you tried routing it through Jira? Fixed the CSAT gap for us.

tara_voss_4cded

Following. We're about to do the same thing for self-serve users.

felix_rourke_0463c

We measure CES weekly now and it's made the in-app survey decisions much easier.

tom_akoto_cc732

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

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