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Segment integration setup tips for new onboarding cohorts?

felix_boyd_de238

We're working through auto-theming and we added a second product line. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

aisha_calvi_6ce5c

+1. The Zendesk step is where ours kept breaking.

tara_boyd_c584b

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

ruth_akoto_cad40

+1. The Marketo step is where ours kept breaking.

kiran_hale_2727c

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

sam_sato_84543

Honestly NPS surveys didn't move NPS for us. Salesforce did more.

priya_webb_8cb50

Spent a week on this. The fix was tying auto-theming to the account owner field.

gus_calvi_62bc5

Following. We're about to do the same thing for self-serve users.