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Is there a way to break out response rate by renewals at risk?

aisha_pratt_2bf72

We measured CSAT before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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Response Rate

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nina_pace_082d8

We measure CES weekly now and it's made journey alerts decisions much easier.

paul_voss_246e5

Same setup here. In our case it came down to auto-theming being too broad.

tom_ng_643c9

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

sofia_rourke_3eb6a

Honestly response routing didn't move churn for us. Zapier did more.

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