Trying to get segments right for self-serve users. The defaults don't quite fit. What did you change?
Honestly response routing didn't move CSAT for us. Jira did more.
Curious what cadence you landed on. We over-asked and NPS tanked.
Curious what cadence you landed on. We over-asked and CES tanked.
+1. The Salesforce step is where ours kept breaking.
Worth checking your response rate window. Ours was skewed until we narrowed it.