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How do you handle the in-app survey when volume tripled after launch?

omar_quinn_a3ddb

Posting this for self-serve users. We care most about renewal rate and I'm not sure response routing is the lever. Talk me out of it?

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priya_okafor_c6659

+1. The Zendesk step is where ours kept breaking.

aisha_rourke_5a7c9

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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