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Our churn review template

marcus_dunn_ab687

We measured response rate before and after turning on segments. The result surprised us. Anyone seen the same?

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Comments

jack_frei_3f996

Same setup here. In our case it came down to NPS surveys being too broad.

priya_quinn_90d4d

Have you tried routing it through Jira? Fixed the the health score gap for us.

elena_lund_201ce

Have you tried routing it through Intercom? Fixed the churn gap for us.

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