Quick one. Since we switched CRMs last month, our churn has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Same setup here. In our case it came down to CSAT surveys being too broad.
Honestly the in-app survey didn't move the health score for us. Microsoft Teams did more.
Curious what cadence you landed on. We over-asked and CSAT tanked.
