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Small win: NPS surveys caught a churn risk early

liam_trin_6fb93

We measured churn before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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hana_trin_554b9

Worth checking your churn window. Ours was skewed until we narrowed it.

gus_holt_59a24

Worth checking your CES window. Ours was skewed until we narrowed it.

lena_reyes_35fe5

Following. We're about to do the same thing for self-serve users.

tom_akoto_1b755

Spent a week on this. The fix was tying segments to the account owner field.

jack_soto_adf9b

Worth checking your NPS window. Ours was skewed until we narrowed it.

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