Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a segments config issue or are we reading it wrong?
Same setup here. In our case it came down to journey alerts being too broad.
Honestly session replay didn't move time-to-resolution for us. Zendesk did more.
Spent a week on this. The fix was tying response routing to the account owner field.
