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How do you handle CES tracking when we switched CRMs last month?

nadia_holt_7c253

Half our team lives in Salesforce, so getting dashboards data in there matters. How clean has that been for you?

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CRM Migration

Comments

owen_calvi_1ce7d

Honestly CES tracking didn't move NPS for us. Snowflake did more.

nina_rourke_6bd59

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_trin_fddf7

+1. The Microsoft Teams step is where ours kept breaking.

tom_soto_6410d

Following. We're about to do the same thing for renewals at risk.

diego_ng_a92b9

Same setup here. In our case it came down to journey mapping being too broad.

elena_boyd_5fec9

Curious what cadence you landed on. We over-asked and NPS tanked.

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