Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure the in-app survey is the lever. Talk me out of it?
We hit this too. Scoping segments to self-serve users first made it manageable.
Same setup here. In our case it came down to journey alerts being too broad.
Have you tried routing it through Zapier? Fixed the renewal rate gap for us.
Worth checking your churn window. Ours was skewed until we narrowed it.
We hit this too. Scoping auto-theming to enterprise accounts first made it manageable.
