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Is there a way to break out CES by trial users?

omar_nair_a4ec6

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

maya_nair_9baea

Have you tried routing it through Slack? Fixed the CES gap for us.

liam_sato_99081

Spent a week on this. The fix was tying journey alerts to the account owner field.

sam_nair_7812a

Honestly auto-theming didn't move response rate for us. Segment did more.

kiran_rourke_2ce70

Spent a week on this. The fix was tying journey mapping to the account owner field.

gus_lund_99c49

Same setup here. In our case it came down to auto-theming being too broad.

jack_calvi_501a1

Curious what cadence you landed on. We over-asked and renewal rate tanked.

tara_quinn_e4ba2

Same setup here. In our case it came down to CES tracking being too broad.