We measured NPS before and after turning on the in-app survey. The result surprised us. Anyone seen the same?
We hit this too. Scoping CES tracking to self-serve users first made it manageable.
We measure NPS weekly now and it's made dashboards decisions much easier.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
