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How do you handle CES tracking when we switched CRMs last month?

sam_akoto_e1f15

We measured the health score before and after turning on response routing. The result surprised us. Anyone seen the same?

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CRM Migration

Comments

nadia_lund_a02d7

Honestly CES tracking didn't move response rate for us. Microsoft Teams did more.

theo_nair_467be

Spent a week on this. The fix was tying segments to the account owner field.

carl_holt_9c225

Have you tried routing it through Snowflake? Fixed the response rate gap for us.

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