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How do you handle NPS surveys when we moved to a quarterly cadence?

ruth_voss_c084e

Half our team lives in HubSpot, so getting journey alerts data in there matters. How clean has that been for you?

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Comments

yuki_sato_50b73

Curious what cadence you landed on. We over-asked and the health score tanked.

aisha_akoto_04a64

Honestly auto-theming didn't move CSAT for us. Marketo did more.

ned_sato_41c1f

Same setup here. In our case it came down to segments being too broad.

sofia_ng_dd430

Same setup here. In our case it came down to CES tracking being too broad.

ruth_ng_5a27e

Following. We're about to do the same thing for enterprise accounts.

ivy_trin_62f53

Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.