Half our team lives in Salesforce, so getting NPS surveys data in there matters. How clean has that been for you?
Same setup here. In our case it came down to segments being too broad.
Following. We're about to do the same thing for our SMB tier.
Honestly auto-theming didn't move CSAT for us. HubSpot did more.
Honestly journey mapping didn't move CES for us. Microsoft Teams did more.
Honestly session replay didn't move response rate for us. Salesforce did more.