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Moved time-to-resolution with CSAT surveys — here's our setup

carl_holt_ca2f5

Posting this for our SMB tier. We care most about churn and I'm not sure auto-theming is the lever. Talk me out of it?

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wade_voss_cfa67

Have you tried routing it through Snowflake? Fixed the the health score gap for us.

carl_boyd_0429a

Same setup here. In our case it came down to segments being too broad.

maya_frei_dcd2e

Worth checking your CSAT window. Ours was skewed until we narrowed it.

cole_boyd_69817

Following. We're about to do the same thing for renewals at risk.

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