Quick one. Since we scaled past 5,000 accounts, our renewal rate has been all over the place. Is that a segments config issue or are we reading it wrong?
Same setup here. In our case it came down to the in-app survey being too broad.
Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.
Spent a week on this. The fix was tying segments to the account owner field.
Honestly auto-theming didn't move the health score for us. Snowflake did more.
Following. We're about to do the same thing for our SMB tier.
