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CES tracking behaving oddly since volume tripled after launch — ideas?

dana_holt_02368

Half our team lives in Segment, so getting the feedback widget data in there matters. How clean has that been for you?

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Comments

omar_pratt_a9929

Same setup here. In our case it came down to dashboards being too broad.

theo_lund_0b850

Worth checking your CSAT window. Ours was skewed until we narrowed it.

aisha_soto_060d1

Have you tried routing it through Salesforce? Fixed the NPS gap for us.

dana_rourke_46023

Following. We're about to do the same thing for enterprise accounts.

bea_carr_be18b

Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.

omar_frei_e126d

Honestly the in-app survey didn't move CES for us. Snowflake did more.