We measured the health score before and after turning on journey mapping. The result surprised us. Anyone seen the same?
Curious what cadence you landed on. We over-asked and CSAT tanked.
We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.
Honestly response routing didn't move renewal rate for us. Intercom did more.
We hit this too. Scoping NPS surveys to self-serve users first made it manageable.
We hit this too. Scoping session replay to enterprise accounts first made it manageable.