We're working through CSAT surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Spent a week on this. The fix was tying response routing to the account owner field.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
