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Is there a way to break out the health score by enterprise accounts?

nina_calvi_479c5

We measured churn before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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Enterprise

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owen_rourke_43d77

Same setup here. In our case it came down to session replay being too broad.

mira_holt_5cf55

Same setup here. In our case it came down to journey mapping being too broad.

mira_carr_bb89f

We measure NPS weekly now and it's made CES tracking decisions much easier.

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