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journey alerts behaving oddly since volume tripled after launch — ideas?

yuki_holt_15c4a

Trying to get the in-app survey right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Journey Mapping

Comments

kiran_boyd_3a161

We measure CES weekly now and it's made NPS surveys decisions much easier.

yuki_soto_d8c97

We hit this too. Scoping dashboards to renewals at risk first made it manageable.

liam_frei_fad26

We measure CSAT weekly now and it's made CES tracking decisions much easier.

marcus_quinn_67287

We measure NPS weekly now and it's made response routing decisions much easier.

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