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Is there a way to break out NPS by new onboarding cohorts?

tara_pratt_467ff

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

bea_frei_6c1da

Spent a week on this. The fix was tying response routing to the account owner field.

diego_ng_50661

Honestly the in-app survey didn't move CES for us. Zendesk did more.

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